return policy

All products purchased from the "Efor Laminat" website are covered under consumer rights and are designed to protect the consumer. You may return the products you purchased in their original condition within 7 days. Returns requested after 7 days will not be accepted. During the return process, shipping costs will be fully borne by the consumer, and packages sent with cash on delivery will not be accepted. However, products made to special sizes for specific projects cannot be returned as they cannot be used elsewhere, and approval from the purchasing company for custom manufacturing is required.

If the returned product is in a condition suitable for resale, the amount will be refunded to the customer within 24 hours of the return request. Any fees specified by banks, shipping companies, and other intermediaries will be deducted from the refunded amount.

The buyer has the right to withdraw from the contract without providing any reason and without incurring any penalties within seven days of receiving the goods. According to the general communiqué of the tax procedure law No. 385, in order to process a return, the buyer must fill out and sign the return sections on the two invoices received with the goods and send one copy back to the seller along with the product, keeping the other copy for themselves. The withdrawal period starts from the day the goods are delivered to the buyer. The return shipping cost must be covered by the buyer.

There is no right of withdrawal for goods prepared according to the buyer's requests and/or clearly personal needs.

If the buyer exercises the right of withdrawal, the seller will refund the total amount received, along with any documents that may obligate the consumer, within ten days of receiving the return notification invoice along with the product, without charging any fees to the consumer.

The general return period for any mistakenly purchased product is 7 days. Returns will not be accepted for products that have been opened, used, damaged, etc. Returns must be made in the original packaging.

If any opening, damage, breakage, destruction, tearing, usage, or other conditions are detected in the mistakenly purchased product and its packaging, and if the product cannot be returned in the same condition as it was delivered to the buyer, the product will not be accepted for return, and the amount will not be refunded.

To initiate a return, the situation must first be communicated to customer service. The seller will provide the customer with information regarding the return shipment. After this communication, the return information must be sent to the seller through the shipping company that delivers the invoice containing the return details to the buyer's address. If the returned product meets the conditions specified in this agreement upon reaching the seller, it will be accepted as a return, and the refund will be processed to the buyer's credit card/account. No refunds will be issued before the product is returned. The time it takes for refunds to reflect on credit card accounts is at the discretion of the respective bank.